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What data will Whatsapp be able to know about its users?

Following WhatsApp’s notification to its users about a series of changes to the service and privacy policies,

the instant messaging application has not ceased to receive criticism.

What are the new Whatsapp changes?

In view of this situation, the company has assured that such changes are intended to “improve the user experience”, adding that the App will not have access to the messages because they are encrypted, which prevents access to them.

However, the company may collect the following information

  • User activity within the application. That is, how they interact with the contacts, the time, and the frequency of interaction.

  • The features you use:
    messaging, calls, status, groups (including group name, group photo, group description); payments or commercial features, profile picture, information about, whether or not you are online, and when you last used the services.

  • The application will be able to access the device information. Therefore, you can know your model, operating system, battery level, signal strength. In addition, you will be able to know the telephone operator, browser data, connection information, telephone number, IP address, language and time zone.

Whatsapp in Colombia

Thus, in Colombia, the Superintendence of Industry and Commerce in its role as national authority for the protection of personal data, initiated ex officio an administrative action in order to establish whether or not WhatsApp LLC (United States), complies with Colombian regulations regarding the collection and processing of personal data.

Likewise, the authority intends to verify whether WhatsApp LLC has implemented the Principle of Demonstrated Responsibility in the Processing of Data of Colombian citizens who use its services.

Written by: Alejandra Cardona Mercado


  • Superintendence of Industry and Commerce (January 16, 2021). Superindustria will conduct an investigation to establish whether whatsapp complies with the national data protection standard. Retrieved from%C3%

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